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Illustration · sample conversation
Sample#4821
Failed payment
Hi, my payment failed this morning and I’m not sure why. Can you help?
Jordan, customer · 9:14 am
Draft from “Billing & payments”
Thanks for reaching out. Failed charges usually happen when a card expires or the bank declines the transaction. Here’s how to update your card…
Alex editing draft
…I’ve attached a secure link to update your billing details. Let me know once it’s done and I’ll rerun the charge.
10:02 am